Shipping Policy

Last updated: 30 July 2026

Thank you for shopping with POST2U.NZ. We aim to process and deliver your order as quickly and safely as possible.

This Shipping Policy explains how we process, ship, and deliver orders within New Zealand.

Order Processing

Orders are processed and dispatched on business days, Monday to Friday, excluding New Zealand public holidays.

Please allow 2–3 business days for your order to be processed and prepared for dispatch.

During busy periods, promotional events, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping & Delivery Times

We currently offer delivery within New Zealand using NZ Post and other trusted delivery providers.

Estimated delivery times after dispatch are:

• Auckland: 1–2 business days
• North Island: 1–3 business days
• South Island: 2–5 business days
• Rural Delivery: Additional delivery time may apply

Please note that these delivery times are estimates only and are not guaranteed. Delays may occur due to weather, public holidays, high-volume periods, courier network disruptions, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option selected.

Additional charges may apply to Rural Delivery addresses or certain remote locations.

Please ensure that your delivery address is entered correctly at checkout.

Order Tracking

Once your order has been dispatched, tracking information will be provided where a tracked delivery service is used.

Please allow some time for tracking information to become available or update after your parcel has been collected by the delivery provider.

If your tracking information has not updated for several days, please contact us with your order number and we will assist you.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check that your:

• Full name
• Street address
• Suburb
• City
• Postcode
• Rural Delivery details, if applicable
• Contact information

are correct before completing your purchase.

If you notice that your delivery address is incorrect, please contact us as soon as possible.

We will do our best to assist with address changes before dispatch. However, we cannot guarantee that an address can be changed once your order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We may contact the relevant delivery provider to investigate the status of your parcel.

If a parcel is confirmed as lost in transit, we will work with you to resolve the issue in accordance with applicable New Zealand consumer law.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check:

• Around your property
• Any safe place where the parcel may have been left
• With other household members
• With your neighbours

If you still cannot locate your parcel, please contact us so we can assist with further investigation.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• Photos of the outer packaging
• Photos of the damaged product
• A brief description of the damage

We will review the situation and work with you to find an appropriate resolution.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this Shipping Policy.

Authority to Leave

If you select or request an Authority to Leave (ATL) delivery option, your parcel may be left at the delivery address without a signature.

Please ensure that your chosen delivery location is secure and suitable for receiving parcels.

POST2U.NZ recommends using a secure delivery address where possible.

Local Pickup

Where local pickup is available, pickup instructions and available collection times will be provided separately.

Please collect your order within the agreed pickup timeframe and bring your order confirmation or relevant order details when collecting your order.

International Shipping

POST2U.NZ currently focuses on shipping orders within New Zealand.

If international shipping is available for a specific product or destination, applicable shipping costs and delivery arrangements will be provided separately.

Customers are responsible for any customs requirements, duties, taxes, or other charges that may apply in the destination country.

Contact Us

If you have any questions about your order or delivery, please contact us and include your order number where applicable.

POST2U.NZ
Website: https://post2u.co.nz

We are happy to assist with your delivery enquiry.

This Shipping Policy does not limit or exclude any rights or remedies available to consumers under applicable New Zealand law, including the Consumer Guarantees Act 1993.